Shipping policy

Shipping Policy

Last updated: [Insert Date]

At Ellavorah, we understand that privacy, reliability and peace of mind matter. Every order is carefully processed and shipped with discretion, so you can shop with confidence.

Shipping Locations

We currently ship to addresses within Australia only.

As Ellavorah grows, we look forward to expanding to additional countries.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions or public holidays, processing times may be slightly longer.

Delivery Estimates

Estimated delivery times are:

Location Estimated Delivery
Metropolitan Areas 2–5 Business Days
Regional Areas 3–8 Business Days
Remote Areas 5–10 Business Days

These timeframes are estimates only and may vary depending on your location and the courier network.

Discreet Packaging

Your privacy is important to us.

All Ellavorah orders are shipped in plain, discreet packaging with no indication of the contents on the outside of the parcel.

Where possible, the sender information will also remain discreet.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

You can use this tracking number to follow your parcel throughout its journey.

Shipping Delays

While we aim to deliver every order as quickly as possible, delays can occasionally occur due to factors outside our control, including:

  • Courier delays

  • Severe weather

  • Public holidays

  • Peak shopping periods

  • Remote delivery locations

We appreciate your patience should these situations arise.

Incorrect Shipping Details

Please ensure your shipping address is correct before completing your order.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may apply.

If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update your order before it has been dispatched.

Lost or Damaged Parcels

If your parcel arrives damaged, appears to be lost or has not arrived within a reasonable timeframe, please contact us.

We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Multiple Items

Occasionally, your order may arrive in more than one shipment.

If this happens, you'll receive tracking information for each parcel where applicable.

Questions?

If you have any questions about your order or delivery, we're always happy to help.

Email: support@ellavorah.com