Refund policy
Returns & Refunds Policy
Last updated: [Insert Date]
At Ellavorah, we want you to shop with confidence. If something isn't quite right, we're here to help.
30-Day Returns
We offer a 30-day return period from the date you receive your order.
To be eligible for a return, your item must:
-
Be unused and in its original condition.
-
Be in its original unopened packaging.
-
Include any tags, accessories and instructions.
-
Be accompanied by proof of purchase.
How to Request a Return
To request a return, please email us at:
Please include:
-
Your order number.
-
The reason for your return.
-
Photos if the item is damaged or faulty.
Please do not return products before contacting us, as we will provide instructions on how to proceed.
Return postage address:
6 Iroquois Gardens
Joondalup WA 6027
Australia
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your order is damaged, faulty or you have received the wrong item, contact us as soon as possible so we can assess the issue and provide an appropriate solution.
Where required under Australian Consumer Law, we will offer a repair, replacement or refund.
Hygiene & Non-Returnable Products
For the health, safety and privacy of all customers, we cannot accept returns on products that have been opened, used or worn.
This includes, but is not limited to:
-
Intimate wellness products.
-
Personal care products.
-
Lubricants.
-
Massage oils.
-
Intimate skincare.
-
Lingerie.
-
Hosiery.
-
Gift cards.
-
Clearance or sale items.
If a product arrives faulty or is covered by Australian Consumer Law, please contact us and we'll be happy to help.
Exchanges
We do not offer direct exchanges.
If you would like a different product, please request a return (if eligible). Once your return has been approved, you can place a new order for the item you would like instead.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.
If more than 15 business days have passed since your refund was approved, please contact us at:
Australian Consumer Law
Nothing in this Returns & Refunds Policy limits your rights under Australian Consumer Law.
Where a product has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement or refund as provided by law.
Questions?
If you have any questions about returns or refunds, please contact us.
Email: support@ellavorah.com